Terms and conditions for renting the holiday home Franzi

Section 1. Scope of Application of the General Terms and Conditions

(1) These General Terms and Conditions apply to contracts for the rental of holiday apartments for accommodation purposes, as well as all other services and deliveries provided by the provider to the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions.

(2) Subletting or re-letting the rented holiday apartment, as well as its use for purposes other than residential use, requires the prior written consent of the provider. (3) The guest's terms and conditions apply only if they have been agreed upon in advance. Deviations from these terms and conditions are only valid if the provider has expressly confirmed them in writing.

Section 2 Booking/Booking Confirmation

Please submit your booking requests via the booking request form, in writing to meike_tschings@web.de, or by phone. If we can provide you with the desired holiday home for the requested period, you will receive written confirmation and an invoice from us. The reservation for the holiday apartment becomes legally binding upon receipt of the booking confirmation and after receipt of the deposit (see Section 3).

Section 3 Payment Terms

A deposit of 20% of the total amount is due within 10 days of booking confirmation and must be transferred to our account. The remaining balance is due no later than 30 days prior to arrival. For short-notice bookings, payment is due immediately upon receipt of the invoice. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-let the property. We accept payments exclusively by bank transfer or, by prior arrangement, cash payments; we do not accept debit or credit cards or checks.

Section 4 Arrival and Departure

On the day of arrival, the holiday apartment will be available from 3:00 PM. If you plan to arrive after 8:00 PM, please arrange this in advance. For key handover, please contact us by phone or email 3-5 days before arrival. No claims for damages can be made if, in exceptional circumstances, the holiday apartment cannot be occupied promptly at 3:00 PM. On the day of departure, the apartment must be vacated by 10:00 AM. The apartment must be left clean and tidy on the day of departure. The beds must be stripped, the dishes, glasses, etc., washed and put away, the trash cans emptied, and the refrigerator cleared out.

Section 5 Holiday Home

The holiday home will be handed over by the landlord in a clean and tidy condition with a complete inventory. The landlord must be notified immediately of any defects that exist or arise during the rental period. The tenant is liable for any damage they cause to the rental property and its contents, e.g., broken dishes, damage to the flooring or furniture. This also includes the cost of lost keys. The inventory must be treated with care and is intended to remain in the holiday home only. Rearranging furnishings, especially beds, is prohibited. The tenant is also liable for the actions of their travel companions. Damage caused by force majeure is excluded. In the event of a breach of contract, such as subletting, exceeding the maximum occupancy, disturbing the peace, etc., as well as in the event of non-payment of the full rental price, the contract may be terminated without notice. The rent already paid will remain with the landlord. If liability insurance exists, the damage must be reported to the insurance company. The landlord must be informed of the name and address, as well as the insurance policy number.

Section 6 Pets

Pets are not allowed in the accommodation.

Section 7 Occupancy

The holiday apartment may only be used by the persons listed in the booking. Should the apartment be used by more people than agreed upon, a separate fee is payable for each additional person, as specified in the rental price. In this case, the landlord also has the right to terminate the rental agreement without notice. Subletting or transferring the apartment to third parties is not permitted. The rental agreement may not be transferred to third parties. The tenant agrees to the General Terms and Conditions and the House Rules of Ferienhaus Franzi. This agreement is confirmed upon payment. In the event of violations of the General Terms and Conditions or the House Rules, the landlord is entitled to terminate the rental agreement immediately and without notice. There is no legal entitlement to a refund of the rent or any compensation.

Section 8 Cancellation Policy

Cancellations must be made in writing. Tenants who cancel at least 30 days before arrival will receive a full refund of the amount paid. If they cancel between 14 and 30 days before arrival, they will receive a 50% refund. Otherwise, no refund will be issued. Please inform yourself about the applicable travel regulations in Hesse in good time: www.hessen.de/Handeln/Corona-in-Hessen/Gaststaetten-Hotels-und-Discos We recommend taking out travel cancellation insurance.

Section 9 Cancellation

by the landlord In the event of cancellation on our part due to force majeure or other unforeseen circumstances (such as accident or illness of the hosts), as well as other circumstances beyond our control that make performance impossible, our liability is limited to a refund of the costs. In the case of justified cancellation, the customer is not entitled to compensation – we do not assume liability for travel and hotel expenses. Cancellation by the landlord is possible after the start of the rental period without notice if the tenant persistently disturbs other tenants despite a warning or behaves in such a way that immediate termination of the rental agreement is justified.

§10 Landlord's Liability

The landlord is liable for the proper provision of the rental property within the scope of the due diligence of a prudent businessperson. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences due to force majeure, is hereby excluded.

Section 11 Use of Internet Access via Wi-Fi

Section 11.1 Permission to Use Internet Access via Wi-Fi

The landlord provides internet access via Wi-Fi in the holiday property. The landlord permits the tenant to use the Wi-Fi internet access for the duration of their stay in the holiday property. The tenant is not permitted to allow third parties to use the Wi-Fi. The landlord does not guarantee the actual availability, suitability, or reliability of the internet access for any purpose. The landlord is entitled at any time to allow additional users to share the Wi-Fi connection, in whole or in part, or temporarily, and to restrict or block the tenant's access, in whole or in part, if the connection is being or has been misused, provided the landlord has reason to fear legal action as a result and cannot prevent this with reasonable effort within a reasonable timeframe. In particular, the landlord reserves the right, at their sole discretion and at any time, to block access to certain websites or services via the Wi-Fi (e.g., websites glorifying violence, pornography, or those requiring payment).

Section 11.2. Access Data

Access is secured by a password. Under no circumstances may the access data (login and password) be shared with third parties. If the tenant wishes to grant third parties access to the internet via Wi-Fi, this is contingent upon the prior written consent of the landlord and the third party's acceptance of the terms of this user agreement, documented by signature and full identification. The tenant is obligated to keep their access data confidential. The landlord reserves the right to change access codes at any time.

Section 11.3. Risks of Wi-Fi Use, Limitation of Liability

The tenant is advised that the Wi-Fi only provides internet access; virus protection and a firewall are not provided. Data transmitted using the Wi-Fi is unencrypted. Therefore, the data may potentially be viewed by third parties. The landlord expressly points out that there is a risk of malware (e.g., viruses, Trojans, worms, etc.) infecting the user's device when using the Wi-Fi. Use of the Wi-Fi is at the tenant's own risk. The landlord assumes no liability for damage to the tenant's digital media resulting from the use of the internet connection, unless such damage was caused intentionally or through gross negligence by the landlord and/or their agents.

Section 11.4. Responsibility and Indemnification

The tenant is solely responsible for data transmitted via the Wi-Fi network, any chargeable services used, and any legal transactions not initiated. If the tenant visits chargeable websites or incurs liabilities, the resulting costs are to be borne by the tenant. The tenant is obligated to comply with applicable law when using the Wi-Fi network. In particular, the tenant will: not use the Wi-Fi network to access or distribute immoral or illegal content; not unlawfully reproduce, distribute, or make available copyrighted material; this applies especially in connection with the use of file-sharing programs; comply with applicable youth protection regulations; not send or distribute harassing, defamatory, or threatening content; and not use the Wi-Fi network to send mass messages (spam) and/or other forms of unsolicited advertising.The tenant shall indemnify the landlord of the holiday property against all damages and third-party claims arising from the tenant's unlawful use of the Wi-Fi and/or a breach of this agreement. This indemnification also extends to all costs and expenses incurred in connection with asserting or defending against such claims. If the tenant becomes aware, or should become aware, of such an infringement and/or breach, or if such an infringement or breach is imminent, the tenant shall inform the landlord of the holiday property accordingly.

Section 12 House Rules, General Rights and Obligations

(1) The guest is obligated to comply with the house rules. Quiet hours are from 10:00 p.m. to 7:00 a.m. To avoid disturbances, TV and audio equipment must be kept at a low volume.

(2) For the duration of their stay, the guest is obligated to keep windows (except those left ajar) and doors closed when leaving the holiday home.

(3) Pets are not allowed.

(4) Smoking is strictly prohibited in the holiday home. In case of violation, the provider may charge a cleaning fee of up to €100.00. An ashtray is provided outside.

(5) Barbecuing in the garden is only permitted in the designated area and on the provided grill. Fire accelerants must not be used. Grilling under the roof is strictly prohibited. Use the ash bucket to empty the ashes.

(6) The use of the children's play equipment is permitted for children up to 14 years of age and is at their own risk. Parents are responsible for their children.

(7) The installation and/or attachment of decorative materials or similar items is not permitted in the holiday apartment. The guest is solely liable for any decorations or similar items installed and/or attached and shall indemnify the provider against any third-party claims. The guest is also obligated to compensate for any damage caused by the installation and/or attachment of decorations or similar items.

(8) The provider has the right to access the holiday home at any time, particularly in cases of emergency. Due consideration must be given to the legitimate interests of the guest when exercising this right of access. The provider will inform the guest in advance of exercising this right of access, unless this is unreasonable or impossible under the circumstances of the individual case.

Section 13 Written Form

No agreements other than those listed in this contract exist. No verbal agreements have been made. The general terms and conditions are accepted upon transfer of the deposit.

Section 14 Severability Clause

Should one or more provisions of these terms and conditions become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose pursued by the invalid provision.

Section 15 Jurisdiction

The local court of the landlord's place of business shall have jurisdiction over any disputes arising from this contractual relationship.